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Built for brokers.
Trusted by pros.

Everything you need to book with confidence: how we work, top questions answered, full safety & compliance details, and live load tracking.

The Process

How it works.

From first call to final delivery — here's exactly what to expect when you book with Trans Link.

01

You Call

519-489-4700 — 24/7 dispatch answers directly. No middlemen.

02

Rate Confirmed

Rate confirmation sent. COI on request, immediately.

03

Load & Secure

Team drivers arrive. E-Track, electronic locks, DM Tracks active.

04

En Route

Samsara live link shared. Check-ins at every stop.

05

Delivered

POD signed, delivery confirmed. Invoice sent.

Broker Questions Answered

Everything brokers
need to know.

The most common questions from brokers and shippers — answered upfront so you can book with total confidence.

01How fast do you respond to a rate request? +
Within 15 minutes during business hours, and within 1 hour anytime else — 24/7. Submit a rate request through our booking form, or call 519-489-4700 for an instant quote.
02Do you handle bonded freight and in-bond shipments? +
Yes. We hold bonded carrier status and regularly handle in-bond shipments crossing CBSA and CBP. PARS, PAPS, and ACE/ACI eManifest submissions are filed proactively, and our customs coordinator (Akashdeep Singh) tracks every cross-border load end-to-end.
03What's the maximum cargo value you'll haul? +
Standard cargo insurance covers high-value loads on every shipment. For loads exceeding our standard limit, we can arrange additional coverage on a per-load basis with 24 hours notice. We routinely move loads valued $1M+ in aerospace, biopharma, and entertainment freight.
04Do you offer dedicated lanes or contract pricing? +
Yes — we offer dedicated lane pricing and weekly/monthly contract rates for shippers and receivers moving 3+ loads per week. Our Ontario ↔ California daily LTL service is a perfect example. Contact us for a custom lane analysis.
05How does the claims process work? +
Notify us within 7 days of delivery for any cargo concerns. Our safety manager (Karan) personally handles every claim — we acknowledge within 1 business day, investigate within 5 business days, and resolve most claims within 30 days. Photos, BOL, POD, and any commercial invoices speed this up.
06Can you provide drop trailers at our facility? +
Yes — drop-and-hook trailer programs are available for shippers and receivers with consistent weekly volume. We provide 53ft dry van or temperature-controlled trailers at your dock, then swap on pickup. Reduces dwell time and gives your team flexibility to load when ready.
07How do I become a regular shipper or set up an account? +
Send a credit application and shipper packet to dispatch@trans-link.ca, or request a carrier packet from our online form. Most shippers are approved within 48 hours. Once approved, you get net-30 terms, online booking access, and a dedicated account manager.
08What equipment do you operate? +
53ft dry vans (air-ride suspension), 53ft temperature-controlled reefers, and step-deck/flatbed for oversized. All trailers are equipped with Samsara GPS, electronic door locks, DM Tracks hidden trailer tracking, and E-Track interior load securement. Fleet is fully late-model and well-maintained.
09Do you handle HAZMAT shipments? +
Yes — all our drivers are HAZMAT endorsed and we carry the placards, paperwork, and emergency response protocols for Classes 3, 8, 9. Send us the SDS and UN number with your rate request and we'll confirm coverage and any special routing required.
10How do I track my shipment in real time? +
Once your load is dispatched, you receive a Samsara live tracking link via email and (if requested) SMS notifications at every milestone — pickup confirmed, en route, border crossed, delivered. The driver's name and direct cell are also shared, so you can reach them anytime. Brokers can also use our "Track Your Load" tool with any PRO or load number.
11What's your payment terms and factoring policy? +
Standard terms are net-30 from POD. Quick-pay options available for shippers needing faster turn. We don't factor — direct payment ensures our drivers are paid faster and we maintain control of every customer relationship.
12What if my load needs to be picked up today or after hours? +
Same-day pickup is almost always possible — call 519-489-4700 (24/7) and we'll have a truck dispatched within 1-2 hours from Ayr, Los Angeles, or Minneapolis depending on origin. Expedited and team-driver options are standard, not an upcharge surprise.
13Do you handle oversized or overdimensional loads? +
Yes — step-deck, flatbed, and overdimensional permitted loads up to legal limits in each province/state. We coordinate permits, escort vehicles, and routing. Send dimensions, weight, and pickup window and we'll come back with a turnkey rate including all required permits.
14How do I request a Certificate of Insurance (COI)? +
Email dispatch@trans-link.ca with your company name and certificate holder details — COI sent within 1 hour during business hours. You can also be added as an additional insured at no charge. We're fully RMIS verified and our packet refreshes automatically.
Still have questions?

Our dispatch team answers 24/7. Real people, real answers — no menus, no hold music.

🛡️ Safety · Insurance · Compliance

Safety isn't a department.
It's the foundation.

Every Trans Link driver, truck, and load is backed by industry-leading safety protocols, comprehensive insurance, and full regulatory compliance across Canada, USA, and Mexico.

Insurance Coverage
🛡️
$2M
General Liability
Bodily injury & property damage
📦
$250K
Cargo Insurance
Higher limits on request
🚛
$2M
Auto Liability
Per occurrence · CSL
☂️
$5M
Umbrella Excess
Additional coverage layer

COI available within 1 hour · Additional insured naming available at no charge · RMIS verified

01

CSA / DOT Compliance

  • ✓FMCSA SAFER score: Satisfactory
  • ✓CVOR Excellent rating
  • ✓Active US DOT & MC numbers
  • ✓Below industry-average BASIC scores
02

Driver Training

  • ✓40+ hours annual safety training
  • ✓Defensive driving certification
  • ✓HAZMAT & cross-border training
  • ✓High-value cargo handling protocol
03

Equipment & Maintenance

  • ✓Daily pre/post-trip DVIR inspections
  • ✓Annual MTO/CVSA Level 1 inspection
  • ✓Late-model fleet · avg age <3 years
  • ✓ELD compliant · Samsara installed
04

Driver Screening

  • ✓3-year driving record verification
  • ✓Criminal background check
  • ✓Pre-employment & random drug testing
  • ✓Clearinghouse compliant (FMCSA)
If Something Goes Wrong

Incident Response Protocol

0min
Incident
Driver triggers Samsara emergency alert
5min
Dispatch
Safety manager notified · 911 if needed
15min
Customer
Broker & shipper informed personally
1hr
Recovery
Replacement truck dispatched if needed
24hr
Resolution
Full report · claims process if required

Every Trans Link load has 24/7 backup. If a truck breaks down, a driver gets sick, or weather creates a hazard — we have replacement trucks ready at all three terminals, year-round.

95%
On-Time Delivery
0.4%
Claims Rate
100%
ELD Compliant
0
DOT Out-of-Service

"We don't cut corners on safety — there are no shortcuts when a $2M load is on the road."

Certificate of Insurance

$500K cargo insurance COI — available immediately on request, before dispatch.

Request COI

Carrier Packet

Need to set us up? Send your carrier packet or RMIS invite — completed same day.

Send Packet
Real-Time Visibility

Track your load.

Enter your load number or PRO number for live tracking. Or call/WhatsApp us for an instant update.

📞 Call 519-489-4700 💬 WhatsApp 📞 Office 519-489-4700
Live Shipment Tracker

Track your load.
Every step.

Each step is highlighted as it's completed. Get automatic email or SMS notifications when your shipment reaches the next milestone.

01

You Call

24/7 dispatch answers 519-489-4700. No middlemen.

Pending
02

Rate Confirmed

Rate confirmation sent. COI on request.

Pending
03

Load & Secure

Team drivers arrive. E-Track, locks, DM Tracks.

Pending
04

En Route

Samsara live link shared. Check-ins at every stop.

Pending
05

Delivered

POD signed. Delivery confirmed. Invoice sent.

Pending
Ready to begin
Click "Start Demo" to see how your shipment progresses through each step.
ETA
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WhatsApp 519-489-4700
✓
Thanks for reaching out!
We've received your request and will respond within 1 hour during business hours. For urgent inquiries, call 519-489-4700 — 24/7 live dispatch answers.