Freight capacity for brokers.
Trusted by pros.
Everything you need to book with confidence: how we work, top questions answered, full safety & compliance details, and shipment updates from dispatch.
How it works.
From first call to final delivery — here's exactly what to expect when you book with Trans Link.
You Call
519-489-4700 — 24/7 dispatch answers directly. No middlemen.
Rate Confirmed
Rate confirmation sent. COI on request, immediately.
Load & Secure
Team drivers arrive. E-Track, electronic locks, DM Tracks active.
En Route
Check-ins at every stop; position from dispatch on request.
Delivered
POD signed, delivery confirmed. Invoice sent.
Everything brokers
need to know.
The most common questions from brokers and shippers — answered upfront so you can book with total confidence.
01How fast do you respond to a rate request? +
02Do you handle bonded freight and in-bond shipments? +
03What's the maximum cargo value you'll haul? +
04Do you offer dedicated lanes or contract pricing? +
05How does the claims process work? +
06Can you provide drop trailers at our facility? +
07How do I become a regular shipper or set up an account? +
08What equipment do you operate? +
09Do you handle HAZMAT shipments? +
10How do I get an update on my shipment? +
11What's your payment terms and factoring policy? +
12What if my load needs to be picked up today or after hours? +
13Do you handle oversized or overdimensional loads? +
14How do I request a Certificate of Insurance (COI)? +
Our dispatch team answers 24/7. Real people, real answers — no menus, no hold music.
Safety isn't a department.
It's the foundation.
Every Trans Link driver, truck, and load is backed by industry-leading safety protocols, comprehensive insurance, and full regulatory compliance across Canada, USA, and Mexico.
COI available within 1 hour · Additional insured naming available at no charge · RMIS verified
CSA / DOT Compliance
- ✓FMCSA SAFER score: Satisfactory
- ✓CVOR Excellent rating
- ✓Active US DOT & MC numbers
- ✓Below industry-average BASIC scores
Driver Training
- ✓40+ hours annual safety training
- ✓Defensive driving certification
- ✓HAZMAT & cross-border training
- ✓High-value cargo handling protocol
Equipment & Maintenance
- ✓Daily pre/post-trip DVIR inspections
- ✓Annual MTO/CVSA Level 1 inspection
- ✓Late-model fleet · avg age <3 years
- ✓ELD compliant · Samsara installed
Driver Screening
- ✓3-year driving record verification
- ✓Criminal background check
- ✓Pre-employment & random drug testing
- ✓Clearinghouse compliant (FMCSA)
Incident Response Protocol
Every Trans Link load has 24/7 backup. If a truck breaks down, a driver gets sick, or weather creates a hazard — we have replacement trucks ready at all three terminals, year-round.
"We don't cut corners on safety — there are no shortcuts when a $2M load is on the road."
Certificate of Insurance
$500K cargo insurance COI — available immediately on request, before dispatch.
Request COICarrier Packet
Need to set us up? Send your carrier packet or RMIS invite — completed same day.
Send PacketSend us a lane.
Tell us the lane and the equipment and dispatch will tell you what we can do with it. This form reaches dispatch directly — you do not need an account, and nothing is uploaded.
Where is my load?
Trans Link does not offer online self-serve tracking. There is no customer portal and no live map on this site, so there is nothing to log into and no number to enter here. Shipment status comes from dispatch.
Have your load or PRO number to hand, along with the pickup date and the origin and destination — those identify the shipment. Phone and WhatsApp reach dispatch directly; email reaches the dispatch inbox.